Refund and Return Policy
We quality check all products before they are shipped so that they are in working order.
You must examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces.
In the event that there are missing, damaged or incorrect packages, please contact us within 48 hours of your delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
We accept returns on the following conditions:
* Item/s are not as described
* Item/s are damaged/parts missing
Should you wish to return your items due to the conditions above, you have 3 days from receipt of order to return the items.
Several types of goods are exempt from being returned.
* Gift cards
* Digital Downloads
How to return your item/s
To complete your return, please email us to request a returns form. You must include the returns form completed, inside the packaging and send the package back to us by courier. Return postage is at the cost of the customer.
Please mail your product to: British Action Academy, Unit 2, Ground Floor, Abbey Business Park, Monks Walk, Farnham, SRY, GU9 8HT, United Kingdom.
Refunds (if applicable)
You have the right to cancel and return your item/s with a full refund within 14 days from the date of purchase. Should a refund be required, you are expected to return the product to us within the 14 days days of the order date. We can either replace the product, offer store credit or a full refund to the original card used for the purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Our digital downloads are instantly downloadable and are sent to you straight after your purchase and as this is the case it is not possible to return a digital download.
As the consumer you must acknowledge that once a download starts you will loose your right to cancel this purchase under EU commercial laws.
There is certain situations where the digital download refunds may be granted: (if applicable)
- The digital download is damaged.
- The digital download is not as described by the seller.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com to request a returns form, include the form completed inside the package and send your item to: The British Action Academy, Unit 2, Ground Floor, Abbey Business Park, Monks Walk, Farnham, Surrey, GU9 8HT, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
© 2018 British Action Academy last edited 21.03.2018